Privacy Policy
This statement sets out how we process information about you (“Personal Data”) when you visit our site. Examples of Personal Data include your name, address, email address and telephone number. By using our site, you consent to such processing and you warrant that all Personal Data provided by you is accurate.

We are committed to maintaining your privacy. We are registered as a data controller for the purposes of the Data Protection Act 1998 (“DPA”), and the General Data Protection Regulation (“GDPR”).

We reserve the right to amend these Terms from time to time. 

What We Collect
We collect information when you use our sites. We collect it in different ways but at each point of collection we will notify you for example when you register to use our Website or App, purchase a product, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details, phone number (including social media accounts), log in and payment information, will be collected. Look out for the pop up boxes and banners on the site - these will give you a quick summary of what we're collecting and why. 

With your permission, we may send you emails or SMS about our store, new products and other updates. You have the right to opt-out at any time. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

What we do with your information

Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Data Protection Act 1998 and other applicable laws. When you provide us with your personal details, we will use them for the following purposes:

1. Order Processing and After-Sales Service: We will use your information to process your orders, maintain guarantee records, and provide after-sales service. In some cases, we may share your details with other organisations to supply or deliver products/services you have purchased or to offer after-sales support.

2. Security Checks: To ensure the security of transactions and protect both you and us from fraudulent activities, we may conduct security checks. This process might involve sharing your information with credit reference agencies, who will verify the details against public and private databases. They may retain a record of this check for future security assessments.

3. Compliance with Legal Requirements: We may use your information to fulfill legal obligations or respond to regulatory requests.

What are my rights?

1. Right to Access: You have the right, under certain circumstances, to request access to and obtain details of the personal information we hold about you. This is commonly referred to as a "data subject access request." This allows you to receive a copy of your personal information held by us and verify that we are processing it lawfully.

2. Right to Erasure: You can request the erasure of your personal information. This means you can ask us to delete or stop processing your personal data, for instance, when we no longer have a legitimate reason to retain it. However, please note that the right to erasure may not apply in all circumstances.

To exercise any of these rights, please contact us at info@lookusclothing.com. We may require specific information from you to confirm your identity and ensure your right to access the information or exercise any other rights. This is an appropriate security measure to prevent unauthorised disclosure or processing of personal information.

While this privacy notice provides a general overview of your legal rights concerning personal information, data privacy is a complex area of law. For more comprehensive information about your legal rights, you can visit the Information Commissioner's Office (ICO) website at https://ico.org.uk/for-the-public/.

We are committed to respecting your privacy and ensuring that your rights are upheld in compliance with applicable data protection laws. If you have any concerns or queries regarding your personal information, please do not hesitate to contact us.

Complaints

For our customers based in the UK, you have the right to lodge a complaint with the ICO (the UK data protection regulator) regarding how we handle your personal information or any matters related to your data rights.

To make a complaint, you can choose to submit a written complaint to the ICO at the following address: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom. Alternatively, you can visit the ICO website at https://ico.org.uk/make-a-complaint/ for further information on the complaint submission process.